Mphasis Walkin For Freshers

Mphasis Walkin For Freshers

Designation Technical Officer/Sr. Technical Officer ESSENTIAL FUNCTIONS: ** Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. ** The Technical Officer is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. ** The Technical Officer may provide guidance/training for less experienced personnel.Qualification :10+2 years of formal education. This candidate should not be in regular college or pursuing any form of correspondence-education. He should also have 2 years of work experience after completing his 12th std.Graduates from any stream are welcome.BE first class will only be considered if the candidate has 1-2 years of work experience. (new).10+3 years of Diploma is also Welcome(from any Polytechnic Institute).Undergraduates - Currently not pursuing studies having 20 months of work experience in any industry. Required Skill Sets : Willing to Work in a 24*7 environment.Strong written and verbal English communication skills. Working knowledge of desktop PC and peripheral devices. Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) . Proven understanding of Windows OS (XP/2000/ NT) in a network environment . Proven knowledge in Word Processing, Spreadsheet and Database Software packages . Customer support experience required . Flexibility in work schedule and processes . Professional customer service skills and a positive attitude required . Possess analytical problem solving skills . Good time management skills . Ability to handle difficult or irate customers . Ability to respond to and resolve customer inquiries . Ability to listen effectively . Ability to follow procedural guidelines to respond to and/or research customer questions . Ability to work in a team environment . Ability to diagnose and resolve customer problems via the telephonewalk-IN for an interview on weekdays between 12.00 p.m. - 4.30 p.m. with an updated copy of your resume and 1 photograph on the below mentioned address :VenueGround FloorCyber City Tower 4Magarpatta CityHadapsar, Pune.020 - 40142685 / 6 / 7